Returns & Exchanges

At Rousseau Plant Care, we want you and your greenery to thrive together, which is why we offer a 30-day satisfaction guarantee on all non-living hardware and a 14-day health guarantee on live plants. If your order arrives damaged or doesn't meet your expectations, we are committed to making it right through a simple replacement or refund process.

Return Process

• 1.
  Document the Condition

  Take clear photos of the item and its original packaging, especially if there is visible damage or signs of plant stress during transit.

• 2.
  Submit a Request

  Contact our support team within the eligible return window with your order number and the photos to receive your return authorization.

• 3.
  Prepare the Package

  Securely pack the items in their original boxes; for live plants, ensure they are stabilized to prevent further damage during the return journey.

• 4.
  Ship and Refund

  Affix the provided prepaid shipping label and drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.